Red Lion Inn & Suites Deschutes River Bend

One reason it’s not the lowest rating is the food. Breakfast is decent. The door had a notable gap in the bottom and edge. Cold air, light, and noise from the busy roadway were not acceptable. There was one pretty disruptive patron at the hotel while we were there and staff seemed complacent.

This is our “go to” hotel when we visit family in Bend. We’ve stayed at others in each end of town but no longer do because the homeless are around them. But now the homeless have moved around Red lion. Do not park on the back side of the hotel. Homeless are living there. Bend is become known for the homeless even in the winter.

We ended up having to move rooms twice, not due to anything in the control of the staff, and Savannah at the front was so kind and patient with us and really went above and beyond so we could have a nice quiet anniversary weekend. We so appreciated her!

Absolutely horrific customer service. I bought a Diet Coke from the vending machine, it spit out a regular coke. I inserted another $1.75 into that machine to try my luck a second time, and again it gave me a regular Coke. I brought both cokes into the office and said, “hey, looks like someone put regular coke in the Diet Coke slot in your machine. Could you either credit my room for $3.50 or swap these out for diet cokes?” That should have been the end of it. But no… The front desk girl said I needed to call the number on the coke machine to get my refund. At this point I was done with the acrobatics, but then I became super interested in how far this was going to go: a simple $3.50 credit to my room would have completely solved the problem. So I called that number, and they told me I called the wrong department, and gave me a separate number, which led me to a Bible study group. So I came home and wrote a review on ***********, I mentioned the coke machine was not totally reliable. I then received a response from Red Lion management that I needed to call the number on the machine, and that they had just done so to test it, and so they knew it would work for me. And then it went on and on. These people are not business savvy or bright enough to just issue a credit when one is due for a malfunctioning vending machine on their property. Instead they will send you in all sorts of directions and offer no assistance whatsoever for even the most basic concern. If they are so incompetent about something so simple, I shudder to think what might happen if an actual emergency or matter of actual import might occur. I’m embarrassed for these people and this business.

The room was clean and updated with vinyl floors, no carpet. The breakfast was satisfactory and the serving area was clean and organized. The parking lot was well lit and our car was visible from our room